Refund policy

 

WARRANTY CLAIMS

If, within 10 years of the original purchase date* of your BallZup, the device fails to pick up tennis balls due to a manufacturing defect, Tennis Skunkworks will arrange for repair, or elect to replace, your BallZup tube at no charge.

NOT covered by this warranty: Variations in color or paint imperfections due to handmade nature of product, damage due to misuse, normal wear, color fading, chipping, blemishing, scratches, and any other cosmetic defects that do not affect the function of the device.

Steps to Begin Warranty Claim:
  1. Take photos of the non-working ball capture end cap.
  2. Email us at Info@tennisskunkworks.com, include "Warranty" in the subject line.
  3. Attach photos of the non-working ball capture end cap.
  4. Include the Last name and email address of the original purchaser.

*BallZup Tubes purchased from any party other than Tennis Skunkworks LLC are not covered under this warranty. This warranty is non-transferable.

RETURNS & EXCHANGES

Should you decide to return or exchange your purchase, you may do so within 14 days of receiving your order.

Customer is responsible for all shipping costs for returns or exchanges. Returns of 2 or more units may result in a restocking fee.

Please email us at info@tennisskunkworks.com and include Return request in the subject line.

Returns must be received in new and unused condition in the original undamaged packaging. Return items that have been used or damaged will incur restocking or repair fees. After your item is received we will issue a refund or process your requested exchange. Shipping costs are not refundable.

All international sales are final.